If a team has high levels of trust, they can have debates and conflicts, and still discover the right answers.
What’s A Startup Culture (4:00)
How to build a great culture?
NOTE: video starts & stops at pre-assigned times
A great representation of high performing teams is illustrated in the pyramid that was created by Patrick Lencioni (The Five Dysfunctions of a Team). Lencioni talks about the breakdowns of teams (when they have no trust).
If teams don’t have conflicts and debates, it’s the ‘blind leading the blind’, and people are not actually wanting to commit, because they’re afraid of committing.
What goes wrong is that people are not held accountable to things that they committed to. If people are not held accountable to the things that they committed to, then they can’t get results.
- Absence of Trust: Unwilling to be vulnerable within the group.
- Fear of Conflict: Seeking artificial harmony over constructive passionate debate.
- Lack of Commitment: Fearing no buy-in for group decisions, creates ambiguity throughout the organization.
- Avoidance of Accountability: Ducking the responsibility to call peers on counterproductive behavior which sets low standards.
- Inattention to Results: Focusing on personal success, status and ego, before team success.