Posted on : September 14, 2017
Views : 3
Category : Faculty Lounge
Laszlo Bock (former SVP of People Operations, Google), shares lessons that are key to building successful education organizations. He discusses culture, failure / experimentation, bias, and importance of social / emotional learning. “We spend more time working than doing anything else in life. It’s not right that the experience of work should be so demotivating and dehumanizing.”
  1. Experimentation: Google are careful to try to avoid forcing any changes on Google employees, so most changes are described as “temporary experiments.” 
  2. Changing Behavior: If you want to change the behavior of people, it can be tempting to try to force a choice upon them. Unfortunately, when given no choice, people often rebel.
  3. Everything that makes a company great comes from its employees, and those great employees come from being recruited. Google receives 1 to 3 million applications each year, and the company grows by about 5,000 people annually.
  4. Over time, Google was able to identify four attributes that predicted whether someone would be successful at Google: (1) general cognitive ability (not based off of SAT scores and GPA), (2) potential leadership, (3) “googleyness” (culture fit), and (4) role-related knowledge.