Posted on : January 12, 2019
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Category : Career
HOW THE FBI NEGOTIATES They call it the Behavioral Change Stairway Model, which comes in the form of the following five steps:
Listen actively: Listen to them–and make sure they know you’re listening.
Empathize: Understand where they’re coming from.
Establish rapport: When they return the feeling of empathy–and trust–your way.
Influence: With trust established, you can work on solving the problem together.
Change behavior: They act–positively.